COVID 19 Safety Measures

AA Covid Confident by Rated Trips

As conditions will vary as to restrictions, across the period leading up to December, we will have in place what is required according to the UK Government & Public Health England.

We respectfully request that you do not attend Believe Christmas if you are suffering from any Coronavirus symptoms. In this circumstance then please refer to the NHS website.

Some of these measures may be required to be in place:

  • Track & Trace details will be taken upon booking
  • You will be pre-allocated your socially distanced group
  • Strict systems around the 8 acre site to reduce interaction
  • The site foot print has been arranged to ensure social distance can be maintained so far as reasonably possible
  • Staggered entry and exit onto the site
  • Temperature checks will be carried out upon arrival
  • Pre booked tickets essential
  • Fully trained elves to maintain strict social distancing
  • NHS trained cleaning team to decontaminate before, during and after each event
  • SANTA-tiser stations with hand sanitiser will be located around the site
  • Face coverings may be required (please check current Government guidelines closer to your event date)
  • Tickets are non-refundable (please see below for further information)

Our team has been closely monitoring the evolving situation regarding the Covid-19 pandemic and following the most recent guidance from Public Health England and the UK Government, we feel confident that we can safely welcome visitors to BELIEVE Christmas this winter.

In order to adhere to government directives, BELIEVE Christmas has an appointed a Health and Safety advisor to oversee risk assessments, standards of practice and equipment to ensure we are operating safely to protect staff and visitors alike.

As you would expect, our magical world is going to be a little different from previous years but everything we are introducing is with your safety, and our staff’s safety in mind. We have reviewed how we operate every aspect of our production to make sure that you can still enjoy a magical, safe experience with the same high standards and attention to detail for which we are known.

Aspects that MAY be required to be in place:

Limited capacity: we may be required to restrict and control the flow of people throughout the experience and to allow for social distancing.

Rebuilding: BELIEVE Christmas is well placed to do this as we deliver magical seasonal events in the grounds of Hardwick Hall Hotel. Each event is designed and rebuilt from scratch every year. We will thoroughly assess all structures within the production and rebuild and redesign where necessary to provide appropriate space for all our guests throughout the experience.

Hygiene: We may be required to introduce enhanced cleaning measures, throughout the production, to disinfect high-frequency touch points, such as tables and chairs, service counters and work benches. We will install hand sanitiser dispensers throughout the experience for guest use. All areas including portable toilets will be cleaned regularly by both staff and appointed suppliers.


Pre Book Only

Believe Christmas is a pre-book experience. Tickets must be booked in advance

Face Coverings

All visitors, aged 11 and up, may be required to wear a face mask or covering during their visit, unless medically exempt. Please check our website and social media for current Government guidelines closer to your visit date.

Social Distancing

This maybe in place if required.

SANTA-tiser Stations

Hand SANTA-tiser to be in place.

These safety measures may be introduced inline with Government Guidance.


Face Coverings

  • When visiting Believe Christmas, you may be asked to wear a face mask during your visit but we are asking you to check the current Government guidelines closer to your visit date. We will also put a note on and social media platforms if this is the case.
  • If face masks are required please bring these with you on the day to wear during activities but could be removed in the food areas for eating and drinking once seated.

Social Distancing & Limited Contact

  • Our toilet facilities will be open with additional hygiene measures in place.
  • On arrival at Believe Christmas, you may be asked to adhere to additional signage to promote social distancing. Please follow these measures to help maintain safety guidelines.
  • There may be certain procedures and one-way routes that you will be guided through during your visit, if required.

Enhanced Cleaning & Safety Precautions

  • Enhanced cleaning of areas will take place throughout the day focusing on touch-points such as work spaces, seating and toilets.
  • Hand sanitiser stations will be positioned throughout the event site. We kindly ask that visitors uphold the highest hygiene standards through use of hand sanitiser.

Believe Christmas Food Area

  • Various catering options will be provided by Ramside Estates.
  • A covered seating area will be provided.
  • Street food catering units will be available and uphold the strict highest hygiene measures.
  • If you have any queries about food allergies and the catering that will be provided please contact Hardwick Hall Hotel directly.

Car Parking & Arrival

  • Car parking is available at the rear of Hardwick Hall Hotel please follow signage on arrival.
  • An Elf will be on hand to guide you to the entry onto the event site.
  • On arrival you will be guided to the Meeting Point.