Terms & Conditions

Safety guidelines and site rules

The organisers want you to have a fantastic time and magical adventure. Here are a few things to remember:

BELIEVE Christmas is an outdoor event, set in a woods and parklands. You need to be aware that there are natural hazards such as tree stumps, uneven ground, muddy conditions, and a lake. The event is accessible and able to accommodate wheelchair users and for those pushing buggies.

Due to the outdoor nature of this event we may at times be impacted by the weather. If we need to cancel any sessions for safety reasons, we will contact you and an alternative date and time offered. No refunds will be given.

Your site guides will issue you with safety instructions on how to get around, enjoy the activities and meet the reindeer. Please do observe these for the safety of yourselves but also to protect yourself in this environment. We would also ask that you either use the various rubbish bins located on site or take away any litter to ensure the natural environment is maintained and wildlife is not impacted by this event. There will be antibacterial gel at the site of the deer, please use this and ensure your children are instructed to do so after touching or feeding the deer.

You may not be able to bring pushchairs into every session, but arrangements will be made if inclement weather may affect them.

Please make sure you wear suitable warm clothing including hats, gloves and wellies or weatherproof boots. Believe Christmas is an outdoor event, situated near a lake and takes place in the UK Winter.

You should note that the gift the child receives from Santa may contain small parts therefore adult supervision is needed at all times.

There is a STRICTLY no Smoking policy inside any structures on the event site.

As the event aims to provide a safe and clean environment for families and in particular children, we would ask all ticket holders and visitors to not bring dogs with them to the site. However, please call our office at the time of booking if you need to bring assistance dogs onsite.

The organiser accepts no responsibility whatsoever for loss or damage to, or theft of any personal items taken onto or left in any area in or around the site or car park.

To ensure the enjoyment of everyone taking part in these activities you must observe all notices and rules posted around the area.

Please use the facilities in a manner that ensures your safety and that of other users.

The management reserves the right to refuse admission or ask you to leave if you do not abide by these terms and conditions or appear under the influence of alcohol or drugs.

By purchasing your ticket and taking part in the activities you are agreeing that you have read and understand the rules and the terms & conditions set out and understand that all members of your party, including any minor, does so entirely at your own and their own risk and that you are responsible for ensuring that all in your party comply with all applicable rules.

Booking terms and conditions

Booking terms - These terms and conditions ("conditions") apply to booking and attending the event, use of BELIEVE - Christmas website and, by booking or attending the event, or accessing the site, you agree to be bound by them.

You can make bookings for BELIEVE Christmas (the "event") via our website www.believe-uk.com The organising company (“organisers”) are Tainted Ltd, 2 Wear View, Mains Park Road, Chester Le Street, County Durham DH3 3PU.

Booking fees apply with every booking.

Proof of purchase: Please save your ticket confirmation email as this is your proof of purchase, no physical tickets will be issued. You can either bring it with you on your phone or print it out to have with you on the day of the event. Your Elf Guides will check you off their Group Name list and issue colour coded wristbands to each person with a booking confirmation at the arrival point.

At time of booking, please check all of your contact details and ‘Secret Santa’ answers are correct for each person attending the event as we cannot be held responsible for any incorrect or missing information.

We will collect personal information from you in order to provide you with a bespoke experience at the event. We will treat this information confidentially, and we will comply fully with all applicable data protection laws.

None of your personal information will be provided to any outside organisation (not involved with the event) for marketing purposes.

We will use your personal information to allow us to make future contact for other events that may be relevant to your party, if you would prefer not to be contacted further in this way, please let our booking agent know when you purchase your tickets or by emailing hohoho@believe-uk.com

The person making the booking accepts these conditions on behalf of everyone attending the event under that booking.

By attending and participating in the event you acknowledge that you have read, understood and accept the conditions and agree to abide by the safety guidelines and rules. You also accept that the organiser cannot accept liability for injury caused due to noncompliance with the safety guidelines and rules.

The organiser reserves the right to alter or amend the terms and conditions of the booking process, the use of our facilities and the event without prior notice.

Once purchased, tickets cannot be refunded. No refunds can be given where a customer is late for their session time or inclement or cold weather disrupts the event.

Where any part of the event has to be cancelled, or re-scheduled, we will endeavour to notify each ticket holder, however, please check the website and social media accounts, before your departure to the event as it is your responsibility to ascertain whether any activity has been cancelled or rescheduled.

The only circumstance in which refunds may be given is where Tainted Ltd has to cancel a significant part of the event i.e. the visit to Santa. However, if this cancellation is due to circumstances beyond Tainted Ltd.’s reasonable control e.g., COVID19, Government Guidance due to safety measures, weather, acts of terrorism or safety concerns then an alternative date will be offered where possible. The booking may be transferred to a future date, or another Tainted Ltd event will be offered. If this is not acceptable by the ticket holder, then no refund will be given.

If any payment is declined by our designated card payment system, or a cheque is returned, the tickets and booking will be cancelled.

The organiser accepts no liability for any claims, costs, damages, or losses suffered by anyone attending the Event.

These conditions are governed by, and in accordance with, the laws of England.

Website terms and conditions

This website is operated by Believe and by using this website you agree to the following terms and conditions.

The information on this website is intended as information only and should never be used as a substitute for legal or professional advice. We cannot guarantee that the information is in date nor comply with individual circumstances. If you have any doubts about information on this site, then please do not hesitate to contact Believe and speak to a member of staff direct.

Believe cannot accept any responsibility for the consequences of any errors or omissions. Any reliance you place on information found on this site or linked to on other websites will be at your own risk. Believe, its agents and employees, are not liable for any losses or damages arising from your use of this site.

All links out of this website are checked on submission and on a regular basis and are only included to enhance the information we provide. However, their websites are not under our control and Believe are therefore not responsible for the content, information, services or products provided by these companies. Should you have any issues with the content of the sites we link to then contact us please via hohoho@believe-uk.com so we can review these links and act accordingly.

This website does not endorse or favour any specific commercial product or business. Non-government sites linked to from this website are present only because they may be useful additions to the information we provide. A link to a third-party website does not imply endorsement; use your own business judgement to decide whether the information or service on that website is suitable for your needs. If a website is not linked to, this does not mean or imply that it is unsatisfactory. The linked websites are regularly reviewed in the light of customer usage and feedback.

We make every effort to check and test this website during production. However, we would advise you to run an anti-virus program on anything you download from the Internet. We cannot accept any responsibility for any damage to your computer system or loss of data caused by using this website.

General event photography/videography will take place throughout the event for future promotion on the website and social media. Please notify us at the time of booking if you are not happy to be included in any photography/videography. If imagery is taken highlighting an individual child, then consent will be discussed with the attending adult at the time.This website and the use of it is governed by English law and English courts shall have exclusive jurisdiction over any disputes connected to this website. These conditions are governed by, and in accordance with, the laws of England.

Photography and Videography

General event photography/videography will take place throughout the event for future promotion on the website and social media. Please notify us at the time of booking if you are not happy to be included in any photography/videography. If imagery is taken highlighting an individual child, then consent will be discussed with the attending adult at the time.

Believe Christmas - Conditions of sale

  • Please read carefully. All bookings are subject to the following conditions.
  • Please check your booking date and details for any mistakes and contact us hohoho@believe-uk.com immediately to make the changes.
  • If you do not receive your email confirmation, then please email hohoho@believe-uk.com straight away to check your email address that you entered is correct to enable us to resend this to you.
  • We regret that tickets cannot be refunded after purchase. Please note that once you the customer, have booked to attend Believe Christmas it means that we have reserved your place and time in our event exclusively for you and your family and prevented the possibility of another family attending the event on that date and time.
  • Making any changes to your date or transferring the named persons on the booking may be possible by emailing hohoho@believe-uk.com to review your request where we can try our best to accommodate you if possible. A cost of £5 may be required. If you wish to reschedule then we will be more than happy to try to re-arrange your date and time but cannot guarantee a date of your convenience, however, will make every effort to do so. You can cancel or reschedule a booking by emailing us at hohoho@believe-uk.com
  • The management cannot be held liable for any bookings which are lost. If you cannot locate your confirmation email, you can email hohoho@believe-uk.com with all of your details to resend this to you.
  • If the event is postponed, we will honour the ticket for the re-scheduled date. It is the responsibility of the ticket holder to ascertain the date and the time of any re-scheduled event.
  • If you attend on the wrong date, admission cannot always be guaranteed and is at the discretion of the event’s management.
  • Tickets are sold subject to the management's right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.
  • Re-Selling Your Tickets: If this booking is re-sold or transferred, we must be notified of this prior to the sale and the new owner’s supplied to us in order to transfer the booking over, this information must be sent by email to hohoho@believe-uk.com The event organiser’s cannot be held responsible for any incorrect details, names or information.
  • Believe Christmas accepts no responsibility for any personal property lost damaged or stolen or vehicles parked at the venue.
  • Ticketholders consent to photographic and filming to be used in social media and marketing of the event. If you have any issues, please notify us. hohoho@believe-uk.com
  • Strobe lighting, lasers and smoke may be used at any time during any event and their use will be highlighted within the performance.
  • Please be aware that ticket holders are strictly prohibited from bringing the following items to Believe Christmas: Glass, cans, aluminium bottles, or thermoses of any kind including any liquid products which can be consumed, Animals (except service animals to aid persons with disabilities), Food*, Alcohol, Any refreshments or refreshment containers*, Anything else which we deem to ruin the enjoyment or experience of others, Illegal drugs or substances

Exceptions will be made for those with medical requirements and/or special needs, we ask this is communicated to Believe Christmas via hohoho@believe-uk.com ahead of your visit.

Please note: The management reserves the right to refuse admission without giving a reason, or to eject a ticketholder for behaviour likely to cause damage, injury, nuisance, or failure to comply with the reasonable request of the management and will follow guidance of the Police in such matters which may include but is not limited to conducting security searches to ensure the safety of patrons, and refusal of admission to and ejection from the venue. Patrons who are refused admission or ejected will not be eligible for a refund.

We do reserve the right to add a processing charge for time taken to process and/or supply any information to a customer. If you would like further information please contact us hohoho@believe-uk.com