Believe Christmas 2020 Postponed. Please click here for more information


Tickets for Believe Christmas are now on sale!

Early booking is strongly recommended to avoid disappointment.

If you require any help please email or call the BELIEVE Hotline: 07539 616 555

Step By Step Guide To Booking

  1. Choose the date and time you would like to visit
  2. Click 'Book' at the top of the page
  3. Select a group name of your choice (please remember all groups do the same activity just in a different order)
  4. If the group name is not available or sold out then please try a different group.
  5. Follow the steps for filling in your info
  6. Payment received by PayPal
  7. You will get 2x emails one to confirm payment and the other one a confirmation with a booking reference number. This is your ticket. If you do not receive both then please get in contact with us straight away.
  8. In your email confirmation you will be given a link to log-in which will take you to a 'customer area' where you will input information about each person visiting and to answer 2 questions on each child for Santa’s secret list. Please note it is of extreme importance that you complete this in advance as if there is incomplete information it will revert to a general chat with Santa rather than a bespoke interaction.
  9. Keep your email at hand on your phone or a printed copy to bring with you on the day.


  • Baby (under 6 months old) – £0.00
  • Toddler (under 2 years old) - £18.00
  • Child Ticket - £36.50
  • Adult Ticket – £34.50

Please note: All individual tickets have a booking fee of £2.50 to be added for each ticket to cover the booking system and card payment fee. Tickets are non-refundable. If you have any changes to your booking, we will try and accommodate you as best as possible but there will be an admin fee for the booking system of £5.00.

Although we are confident we can safely open our doors, we are working with the local council and Public Health England to follow guidelines with regards to COVID-19 and as such are aware that this could change. If this happens in a way that compromises our ability to safely deliver the event, please be aware that tickets are non-refundable but rest assured that all guests will of course have the option to transfer their booking to Christmas 2021 or sooner to another seasonal event delivered by the Producers Tainted Ltd such as Believe Easter 2021.

2020 dates available

  • Saturday 5th of December
  • Sunday 6th of December
  • Saturday 12th of December
  • Sunday 13th of December
  • Saturday 19th of December
  • Sunday 20th of December
  • Monday 21st of December
  • Tuesday 22nd of December
  • Wednesday 23rd of December

Location (In the grounds of)

Hardwick Hall Hotel
County Durham
TS21 2EH