Believe Christmas 2020 Postponed. Please click here for more information

Your Adventure

BELIEVE Christmas is an immersive magical world brought to life in a theatrical production within our elf tipi village.

It is an outdoor Christmas experience taking you on a journey through theatrical performances and interactive activities. It is an experience creating memories with your loved ones to treasure for a lifetime! Joining your ‘socially distanced’ group, with Elf Guides to lead you around the Elf Tipi Village, you will meet all the Elves who are there to entertain you and bring fairytales to life!

This adventure is based in the grounds of Hardwick Hall Hotel County Durham. A Magical Christmas Adventure for the whole family. New this year, in light of COVID19 the BELIEVE Christmas spectacular is being planned and delivered with social distancing in mind, managing the amount of people on site at any one time. We have been taking guidance from the UK Government, Public Health England, The Events Industry, our Insurers and appointed Health & Safety company as to how we can STILL deliver a version of this magical event to all our wonderful families in the North East this coming December. We will be working with our partners to ensure that plans will be done with the upmost safety. Our attending families health & safety is paramount and we are planning this event with this in mind.

Come and join us for an adventure to soak up Christmas magic!

2020 COVID19 Measures

Our event is outdoors and therefore reducing any risk of COVID19 transmission. We have put the following arrangements in place to keep you safe:

  • NHS Track & Trace details will be taken at the time of your booking in preparation for your visit
  • You choose your pre-allocated group on booking.
  • Staggered entry and exit onto the site. Please keep strictly to your arrival time.
  • On arrival you will be guided to your designated group which will be in a separate fenced area for social distancing measures.
  • Temperature checks will be carried out on arrival.
  • Distancing groups from one another, lowering the capacities, staggered arrivals and individual group visits to activities will make sure we keep small numbers together.
  • Pre-booked tickets are essential.
  • Safe experience with reduced capacities to have control over the flow of people throughout the experience allowing social distancing measures.
  • Believe Christmas is built each year so has been adapted in the routes, structures and activities redesigning these where necessary to provide appropriate space for guests throughout your visit.
  • There will be one way systems where required, to keep groups apart in small numbers
  • Fully trained Elves on site to help maintain social distancing.
  • NHS trained cleaning team on site to decontaminate before, during and after certain activities where required. Enhanced cleaning measures will mean that areas such as tables, chairs and work benches are kept safe as well as installing a number of hygiene stations with hand sanitiser for guests to use.
  • Face coverings in the form of masks and gloves may be required as to the current Government guidelines. (Please make sure you keep up to date and check Believe Christmas website and social media prior to your visit to adhere to the current government guidelines)
  • Adhering to Government directives, we have appointed Health & Safety Advisors to oversee equipment, operating systems, standards of practice for protecting our visitors and staff.
  • Tickets are non-refundable. With current Government guidelines, Believe Christmas at this time, can safely run and as we are an outdoor event this is unlikely to be compromised. In the unlikely event that these guidelines change, we will aim to adapt activities to suit the advice given. If an event date would not be able to run for any reason then you would be offered to transfer your booking to another date or seasonal event. We feel confident that we can safely welcome our visitors to Believe Christmas this winter.

For 2020 come and discover all the new exciting magic and unwrap some hidden adventures in this outdoor, immersive, interactive, theatrical spectacular! As this experience is built and created every year, we have been able to still bring you your slice of Christmas magic whilst keeping you safe with re-building the areas and programming all activities to keep you social distanced and safe throughout.

Come to our Elf Tipi Village and meet the very eccentric Elf Admiral Bixby von Hoovington ‘the reindeer guru’ and trusted reindeer eccentric trainer extraordinaire with his real reindeer themselves, Professor Eggnog with his ambitious eager unhelpful-helpful apprentice Figgy Hollysnaps in the Tipi Elf School experience to learn some deep North Pole secrets, take a walk through the woods to see if you can find a greeny meany hidden in his lair but is it who you think it is or could it be his twin brother Flinch….never seen before until now! Visit the North Pole nightclub hotspot Tipi, The Krispy Kringle to let your ears down and uncurl your toes for those cheesy poptastic Christmas tunes for an Elf style dance-off. Make a lovely Christmas treat to take home in the Elves Workshop, write your letter in the official North Pole Post Office with Elf Post Stampalina, add your wish to some Magic Reindeer Sprinkles to take home and an exciting visit to the jolly man himself…..Santa in his Laplandish Tipi next to his fire where he magically knows all about each child!  Take your well-earned break between activities to visit any Street Food you may fancy and relax in the socially distanced safe environment to refresh for the remainder of your adventure.

This year the enchanted BELIEVE Christmas adventure has changed due to COVID19. Your visit has been carefully structured to take all measures into consideration.

When you go to book your ticket, you will choose your date and then your group name. Every group will do all of the same activities but in a different order, at different staggered times across the day, so go ahead and choose your favourite name and we will do the rest. Once you have filled in the information and finalised your ticket, we will then ask you some more information on each person attending. You will use your booking reference and email address that you used to create your booking, and this will give you access to the ‘customer area’. In here you will be asked two questions on each child which will be information for Santa’s “Nice List” for when they come to meet the man himself. You will be able to log-in to add or make any changes up until a couple of weeks before you attend (the earlier the better).

It is of extreme importance that you complete this in advance as if there is incomplete information it will revert to a general chat with Santa rather than a bespoke interaction.

Remember this is an outdoor adventure! Please make sure you are wrapped up all snuggly with outdoor shoes/boots with warm cosy socks! We will be visiting lots of Tipi’s and areas of which some will be outside, and we need to make sure you stay warm and snug. You do not need to print off your ticket if you would rather have it on your phone to double check your info/group/name if required. It’s a good idea to know your group name prior to arriving.

When you arrive, please drive into Hardwick Hall Hotel driveway following the parking signs around to the back of the hotel. Make your way down the lane at your designated time slot, guided by an Elf. It is of utmost importance, this year, to arrive on time due to extra safety measures where we are staggering arrivals.

Some breakfast items will be on sale on arrival if fancy some breakfast before starting your day.

Following the guidance, Elves and signs to our fenced enclosed BELIEVE Christmas meeting point. You will be directed to your elf group flag where you will find your Elf Guide waiting to check you in and give you your wristband and place you in your own group fenced zone. You will then stay in that group for the rest of your adventure. Any issues or if lost….then please visit us in the Elf Hut.

Once we gather everyone up….we are ready to start the Magical Christmas adventure!

Remember you will get a break where you can enjoy some lunch from one of the great festive foodie offerings on site. Due to additional measures in place this year, we request that only one person goes to purchase any food and drink. Please note that this year only purchased food and refreshments from the Hotel catering are to be consumed on site. *If you have a special allergy please contact the hotel directly, who are providing the catering, to check measures in place and menus.


Due to the safety measures in place, the event has been significantly adapted with reduced numbers in mind. As this event is build for purpose each year, it has been adapted to suit safety regulations and groups have been reduced and staggered so that all activities are done in small groups, staggered arrivals with individual activities, fenced zones and one-way systems in place with social distancing in mind as a priority.

When booking you will select a Group name, date and time slot and please note all groups do the same activities just in a different order, so go ahead and pick your favourite name.

  • Snowflakes
  • Icicles
  • Polar Bears
  • Snowballs
  • Snowmen
  • Penguins
  • Gingerbread men
  • Nutcrackers
  • Reindeers
  • Mince pies
  • Christmas trees
  • Candy Canes
  • Chestnuts
  • Mistletoes
  • Jingle Bells
  • Baubles
  • Stockings
  • Sleigh Bells
  • Figgy Puddings
  • Huskies
  • Igloos
  • Snowglobes
  • Rudolph's
  • Snow Angels

See below all the magical stars that are waiting to meet you and exciting things that you will be doing on your day!

Elf Admiral Bixby von Hoovington

Come and meet the very eccentric ‘Elf Admiral Bixby von Hoovington’ the reindeer guru outside at his reindeer pen, with plenty of space for social distancing. ‘Bixy’ to his reindeer friends, is the trusted reindeer trainer extraordinaire, who knows everything there is to know about the deep dark secrets of the North Pole and how to train the best in the business. Although slightly lost reasonable sense of reality…von Hoovington is the beloved WHISPERER of the reindeer world. Meet him and the reindeer and learn from this amazing Elf.

The Flinch

The Flinch

Take a walk through the woods…please don’t say you find anything that’s a greeny meany hidden in his outdoor lair! But is it who you think it is? Or could it be his TWIN brother Flinch?

Being the twin of someone so mean, can still make you green, but since being a teen, he does not want to be seen, unlike his brother who is always so keen and so known from the screen, that the forgotten brother with the same gene, hides away from his routine, until Christmas from Halloween and all in-between, making sure he’s unseen...until now!

Official North Pole Post Office

Official North Pole Post Office

This is the official BELIEVE Post Office where you will write your letters and wishes to Santa.

Elf Post Stampalina will make sure there is plenty of space between all the special visitors including giving them their own writing tool to keep.

Once they have written their letter, they will then take it to the Official Post Box, making a wish as they post it to add the magic!

Elf School

Elf School

The classroom this year is visited by one of the wisest elves in the North Pole who is centuries old and respected by the elves as their treasured old wise elf himself.

Professor Eggnog and his enthusiastic unhelpful helpful apprentice Elf Figgy Hollysnaps will be running the Elf School with a class like no other on some of the deepest secrets of the North Pole and how the magic can be achieved! Their antics and Figgy’s mishaps will always bemuse and amuse every visitor in this social distancing classroom extravaganza!

The Krispy Kringle

The Krispy Kringle

Enter the Krispy Kringle, the elves North Pole’s Number 1 hotspot! Where they go to let their ears down and uncurl their toes after a busy day in the workshop. Come and hear the cheesiest, zaniest Christmas tunes you’ve ever heard and join in a safe Elf dance-off to warm up even the coldest toes with Elf WhirlyGiggle.

Reindeer Magic Sprinkles

Reindeer Magic Sprinkles

Make sure you stop off on your travels to make some Reindeer Magic Sprinkles to take home for Christmas Eve, helped by your elf safely filling every bag before adding your wish to infuse the bag with magic!

This is what you can sprinkle at your door on Christmas Eve night when the moon will make them sparkle bright, as Santa's reindeer fly and roam, this will guide them to your home!

Elves Workshop

Elves Workshop

Elf Crafty Snoodles will be waiting to hand out your own kit to make something lovely to take home to remember your magical day at Believe Christmas. Use your creativity and skills to make your own creation in this socially distanced Elves Workshop!



Santa will be waiting to see you all in his Laplandish Tipi next to his fire and check that 'nice' list to see if you have made it! Don’t forget he magically knows all about each child! Knowing Santa cares so much about you, he will take extra measures to make sure everyone is kept safe whilst keeping the magic alive! Everyone will receive a special gift to take home.

Believe Christmas Shop

Believe Christmas Shop

The Elves are working hard at the North Pole to find magical items to put in the shop… Whether you are looking for that last minute stocking filler, unusual magical present, to treat yourself to some beautiful decorations or even a lovely memento of your day, we will have it all!

Food Court

Food Court

With safety measures in mind, a break will be staggered with various seating available for social distancing, yummy street food and refreshments can be purchased to treat yourself to relax between your activities. All the catering is supplied through Ramside Estates and the hotel making sure that all cleanliness and safety measures will be in place to look after you during your break of activities.

In partnership with Ramside Estates, Metro Radio and TFM.

2020 dates available

  • Saturday 5th of December
  • Sunday 6th of December
  • Saturday 12th of December
  • Sunday 13th of December
  • Saturday 19th of December
  • Sunday 20th of December
  • Monday 21st of December
  • Tuesday 22nd of December
  • Wednesday 23rd of December

Location (In the grounds of)

Hardwick Hall Hotel
County Durham
TS21 2EH